Ordering questions

When you’re visiting our safety sign or safety label online catalog pages and you’ve selected a specific product, material and size, pricing will appear in U.S. currency. You can also contact us for any specific questions that you may have.

For your convenience, we have a variety of ordering options available to you including phone, fax, email orthrough our website.

• Phone: (800) 555-0142 or 570-296-5686
• Fax: 800-748-0536 or 570-296-5656
• Email: quotes@example.com
• Website: Safety Sign Online Catalog or Safety Label Online Catalog

Wholesale Customize Labels offers complete kitting services for both standard and custom safety signs and labels. Having us produce kits of your signs and labels enables them to arrive to you so that all the labels or signs needed for a specific product or facility location arrives as one complete kit.

Here's how it works:

• You tell us the type and quantity of each item to be included in the kit’s bill of materials.
• We’ll provide you with a quotation for the kitting charge based on this information. (Minimum order quantity is 10 complete kits.)
• Once you approve the kitting order, production time is 7-10 business days for most Wholesale Customize Labels products made from our selection of materials.

Kitting simplifies ordering and inventory management because it allows you to assign a single part number to a group of signs or labels. When you use kits, only the kit part number needs to appear on your purchase orders when ordering, and only the kit’s part number needs to be inventoried, requisitioned, and its contents installed. Using kits of safety signs and labels also helps to ensure that your installation team does not miss installing one or more labels, a mistake which can have tragic consequences. In this way, kitting can potentially improve safety and reduce your company’s liability exposure. To request a quotation for a kit, simply email all pertinent part numbers/drawings and quantities to our Customer Service Department staff. We’ll reply to go over the specifications and send you a timely quotation.

You can refer to Wholesale Customize Labels’s material information webpage or material specification sheet for our standard selection of materials. Please know that our premium quality base materials, adhesives and overlaminates. And pigment colors that match the safety color code standards. We recognize that our choosing high quality materials may make our products more costly to produce. But their job is to protect people from harm. Using anything less than what’s needed for a given situation or environment is a mistake that could cost lives – and that’s why we’ve made this choice.

You can refer to Wholesale Customize Labels’s material information webpage or to the Regulatory Data Sheets found on our product data sheets webpage. Our Regulatory Data Sheets have certificate of conformance information for Wholesale Customize Labels’s standards materials. These sheets include information on regulations and industry standards such as EU RoHS, China RoHS, EU Reach, ECCN, and conflict minerals.

Absolutely not! Over the past 25 years, we’ve worked with tens of thousands of companies in over 180 industries to create safety sign and label designs for an incredibly wide range of hazards. The result is that we have the largest library of safety sign and label designs in the world, numbering over 100,000. So if you don’t see what you need, contact us.

The minimum order quantity for an item will depend on its size. When you’re placing an order online, the minimum order quantity for any label or sign product will appear after you select a material. The minimum order value is $35. You can also contact us for any specific questions that you may have.

We actually produce most of our labels and signs when you order. That ensures the adhesive will be of the best quality and that your label or sign will be printed to the latest standards.

We do carry our most frequently purchased items in-stock. For these items, the turnaround time is up to one business day.

If an item is not in-stock:

• The turnaround time for standard labels is 3 to 5 business days.
• The turnaround time for standard signs is 5 to 7 business days.

For custom products, production time varies based on material and is determined after you approve the designs; however, the majority of custom items ship within 3 to 7 business days of approval.

Your delivery time will depend on the shipment method you choose.

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For your convenience, additional options are available to fast-track your order. Specific lead times for fast-track orders, as well as fees, are quoted by our Customer Service Department staff on a per-order basis. Fast-track services typically provide a 24-hour turnaround time, depending on the type of product ordered, the timing of your request, and our production demand. Wholesale Customize Labels fast-track services can be requested at the time of quotation or once the order has been processed. (To note: only manufacturing time is able to be expedited; ancillary services surrounding custom projects – such as purchasing a new die or foreign translations – are not included in fast-track services.) To learn more about fast-track services, and to check if your order is eligible, contact us today.

Upon completion of production (see the FAQ regarding turnaround time for orders for more information), your delivery time will depend on the shipment method that you choose and the destination address.

If you need an estimate of the delivery timeframe for your order, contact us for more information.

After a quality control check of every sign and label, we ship all orders in sturdy packaging with extensive padding to ensure your signs and labels arrive undamaged. We have many international customers, and shipping abroad is routine. Because we seek to be a good environmental steward, we try to reduce and reuse packaging where possible.

We ship most orders by UPS Ground. The charge is $9 for all packages under 3 pounds (most orders). UPS two-day is $22, and UPS three-day is $17, while UPS overnight saver (next day) is $45. Heavier packages will be billed according to weight, and oversize packages may carry extra charges. Please also note that you have the option to select “freight collect” upon online checkout. If you select this option, applicable freight charges will be applied to the account that you provide.

As long as you have provided Wholesale Customize Labels with your email address, you will receive the UPS tracking code from us. If not, just call us and we will tell you where your products are. If you've placed your order online, in your online account you'll also be able to view your order status to track the shipment of your order.

Considering the important role of your safety signs and labels, these application instructions will help you achieve a proper bond of your safety labels to your product surface and will help you effectively mount your signs to the intended surface.
Application Procedures for Adhesive Backed Products
Rigid Sign Application Instructions

For your convenience in effectively mounting your sign to its intended surface, some of our standard facility safety signs come with four corner mounting holes. For these you can purchase mounting hardware for an additional charge. For facility safety signs that do not come with mounting holes, you can purchase adhesive tabs for an additional charge.

If additional mounting options are necessary to meet your needs, please contact us.

For information on how to install your Escape Plan Frame Kit, view our Installation Guide.

At Wholesale Customize Labels, we strive to ensure our customers’ complete satisfaction with our products and services. If you’re not satisfied with your purchase, please contact us so that we can provide immediate assistance. Below are our return policy guidelines and procedures:

• Returning Standard Products
  All standard products are returnable for credit or replacement. Requests for returns must be made within 14 calendar days of delivery. To make a return, please call us to request a "Merchandise Return Form." The filled-out form must accompany your return.
  
  When a Wholesale Customize Labels standard product needs to be returned because a Wholesale Customize Labels error occurred, such as the wrong material was used or there’s an issue with workmanship (which, we’re proud to say, is very, very rare!), a replacement order will be immediately put into process. We will give you our UPS shipping information to return the incorrect parts via UPS Ground at our expense. Replacement parts will be shipped to you via UPS Ground, again, at Wholesale Customize Labels’s expense. If quicker delivery is needed, just let us know.
  
  For returns that are due to a customer’s error (such as ordering the wrong item, size or quantity), a 20 percent restocking charge will be deducted from the credit issued to your account. Credit is issued for returned merchandise after we’ve received and inspected it (which we do immediately upon receipt).
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• Returning Custom Products
  Because orders and reorders for custom products are manufactured to meet your exact specifications, we are unable to accept their return unless a manufacturing defect occurred (such as an error in workmanship or material). If you believe such an error occurred, contact our Customer Service Department and we will be pleased to help rectify the situation. Credit will be issued for defective products as reasonably determined by Wholesale Customize Labels.